Manager said they can't do refunds for the app and offered to double the medium shakes instead. Gave her my entire purchase back while she got the manager. She asked if I wanted the manager after I said I wouldn't accept anything less than I paid for. They tried handing me medium and when I pointed out the mistake, I was told they ran out of large cups. Ordered on the app and sat at curbside for nearly half an hour total. They tried to hand me less than I paid for and food was cold & soggy. When we left, there was another lady telling our family that was in line to be aware that they had been sitting there a really long time and still hadn’t gotten their food. An adult should never order this if you want more than one or two sips of a shake for five dollars! The shake is extremely tiny! Needless to say we won’t be back. The big cup is the soft rank and the smaller cup is the shake. Then I had to ask them for the shake I ordered! I payed five bucks for my sons shake and take a look at the picture of what we got. We finally got our food after a very long wait and they had shorted us my order of fries(yeah, the one I had to order separately from my burger just so I didn’t get a soft drink I didn’t want).! I had to show them my receipt before they believed me and gave me the fries. By the time we were done buying two burgers and some chicken strips the bill was $41. I ordered a separate burger, a separate fries and a separate shake. My nine-year-old wanted to shake so I ended up having to order an entire meal all individually. It was me and my nine-year-old and my husband. Usually a place may change you a buck or even two more but they said “ok, Will charge you separate for that:” so they basically wanted to charge me for the shakes separately and then not give me the soft drink with the meal that I ordered. I ordered a meal but told the guy we wanted a shake INSTEAD of the soft drink. We are new in town and thought we would try this place. Great job recovering taco tote! I say A for effort but definitely a C for affordability for what it is. I enjoy taco totes flavors, but $26 for two individuals to eat tacos is pretty pricey. I wouldn’t consider this your classic sit-down dining, rather more casual and self-serve. It was good but the price for two people has gotten crazy expensive. They apologized for the wait as we finally received our meal within minutes. I went up to the preparation stand where an employee that delivers the food is usually standing and asked them if there was an update for our order. 45 minutes later, I am still stuck at the table with my number. I used to not be so fond of their service or their quality but they have come around! We ordered and were told that the chicken would take roughly 15-20 minutes to make so we said that would be fine. What costed them their star was not their service because they surprisingly have been pretty good about their service lately, rather their price and the wait.
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